Refund policy
Effective Date: August 26, 2026
At qualityjewel.in, we value our customers and are committed to providing a smooth, transparent, and reliable shopping experience. We carefully inspect our jewellery products before dispatch and take reasonable steps to ensure that every order reaches you safely and in good condition.
This Return and Refund Policy explains the conditions under which products purchased from qualityjewel.in may be returned, exchanged, or refunded. By placing an order through our website, you acknowledge and agree to the terms described below.
1. About Our Return Policy
Jewellery is a delicate product category and requires special handling during packaging, transportation, and use. For this reason, returns are accepted only when the product meets the eligibility conditions mentioned in this policy.
Customers are requested to inspect their order immediately after delivery. If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as possible so that we can review the issue and provide an appropriate resolution.
Our return and refund process is designed to be fair to both customers and the business. Products returned without prior approval, outside the applicable return period, or without the required documentation may not be accepted.
2. Return Eligibility
A product may be eligible for return or replacement when:
- The product received is damaged during delivery.
- The product has a manufacturing defect.
- The wrong product has been delivered.
- The received item is materially different from the product ordered.
- An item is missing from the delivered package.
- The product has another genuine issue that is verified by our team.
To qualify for a return, the product must generally be unused and in its original condition. All original packaging, tags, boxes, accessories, certificates, and other materials supplied with the product should be retained and returned wherever applicable.
Jewellery that has been worn, altered, resized, repaired, polished, engraved, damaged, or otherwise modified after delivery may not qualify for return.
3. Return Request Period
Customers should contact us within 7 days of receiving the order if they believe the product is eligible for return or replacement.
Requests submitted after the applicable return period may not be accepted unless the delay is caused by circumstances specifically approved by qualityjewel.in.
When contacting us, please provide your order number and a clear description of the issue. Photographs and/or videos may also be requested to help us assess the condition of the product.
4. Damaged Products
If your jewellery arrives damaged, please do not wear or attempt to repair it.
We recommend taking photographs or recording a short video immediately after opening the package. The images should clearly show the product, packaging, shipping label, and damage where possible.
Our team may use this information to determine whether the damage occurred before or during delivery.
If the damage is verified, we may offer one of the following solutions, depending on product availability and the circumstances:
- Replacement of the product.
- Repair, where appropriate.
- Refund of the eligible purchase amount.
- Another mutually agreed resolution.
The final resolution will depend on the nature of the issue and the availability of the product.
5. Wrong or Incorrect Product
If you receive a product that does not match your order, please notify us within the specified return period.
We may request photographs of the product received along with the package label and order information. Once the issue is verified, we will guide you through the return process.
Where the incorrect product was dispatched by us, we may arrange for a replacement with the correct item, subject to availability. If replacement is not possible, an eligible refund may be processed.
Customers should not return an incorrect product without first contacting our support team.
6. Manufacturing Defects
A manufacturing defect refers to an issue that existed in the product when it was supplied and is not caused by normal wear, accidental damage, misuse, improper storage, or customer handling.
If you believe your jewellery has a manufacturing defect, contact us with your order details and supporting photographs or videos.
Our team may inspect the product before approving a replacement, repair, or refund. A product showing signs of accidental damage or alteration may not qualify as a manufacturing defect.
7. Non-Returnable Situations
Returns may be rejected in situations including, but not limited to:
- Change of mind after purchase.
- Personal preference regarding colour, style, size, or appearance, where no defect exists.
- Products that have been worn or used.
- Products damaged by the customer.
- Products that have been resized, altered, engraved, repaired, or modified.
- Products returned without original packaging or accessories where these are required for verification.
- Products returned after the applicable return period.
- Products damaged due to improper handling or storage.
- Products showing signs of excessive use.
- Products purchased under terms specifically identified as non-returnable.
- Returns where the product cannot be verified as having been purchased from qualityjewel.in.
We reserve the right to determine return eligibility after reviewing the circumstances and condition of the product.
8. Exchange Policy
Where an exchange is approved, we may provide a replacement product of the same item, subject to availability.
If the exact product is unavailable, we may offer an alternative resolution, such as a refund or another suitable option.
An exchange will normally require the original product to be returned in acceptable condition with its original packaging and accompanying materials.
Exchange requests based solely on a change of mind, personal preference, or incorrect selection by the customer may not be accepted.
9. Return Shipping
If the return is approved because the product was damaged, defective, incorrect, or otherwise qualifies under this policy, qualityjewel.in may provide instructions for returning the item.
Customers should not send products to an address without receiving return instructions from us.
Where a return is determined to be caused by customer preference or an issue outside our responsibility, return shipping costs may be borne by the customer, where a return is permitted.
The responsibility for safely packaging the product for an approved return rests with the customer until the item is received by us or the designated return carrier.
10. Refund Policy
Once an approved return has been received and inspected, we will determine whether the product qualifies for a refund.
If approved, the refund will generally cover the eligible amount paid for the returned product. Certain shipping or additional charges may not be refundable where applicable.
Refunds will be processed using the original payment method wherever reasonably possible. The time taken for the refunded amount to appear in the customer's account may depend on the customer's bank, card issuer, payment gateway, or other financial institution.
qualityjewel.in does not control the processing time of banks or payment providers after a refund has been initiated.
11. Cash on Delivery Orders
For Cash on Delivery orders, where a refund is approved, customers may be required to provide accurate bank account or other payment details necessary to process the refund.
The information provided must belong to the customer or the authorized recipient of the refund.
Refund processing will begin only after the return is approved and the required information has been received and verified.
12. Order Cancellation
Customers should contact us as quickly as possible if they wish to cancel an order.
Cancellation may be possible only before the order has been processed, packed, or shipped. Once an order has entered the shipping or delivery process, cancellation may no longer be possible.
If an eligible prepaid order is successfully cancelled, the applicable refund will be processed according to our refund procedures.
If an order has already been shipped, customers may need to follow the applicable return procedure instead of requesting cancellation.
13. Refund Processing Time
After an approved returned product reaches us, it may require inspection before a refund or replacement is confirmed.
Once a refund is approved, processing will normally be initiated within a reasonable business period. The actual time required for the funds to appear in your account depends on the payment method and financial institution.
If you do not receive an expected refund after the stated processing period, please contact our customer support team with your order number and refund details.
14. Product Condition Requirements
For jewellery returns, customers should take particular care to preserve the product's original condition.
Please ensure that:
- The jewellery is not worn after discovering an issue.
- The original box and packaging are retained.
- Product tags and labels remain attached where applicable.
- Accessories and complimentary items are retained.
- Any certificate or documentation supplied with the product is retained.
- The product is securely packaged for return.
- No attempt is made to repair or modify the item.
Failure to meet these requirements may affect return eligibility.
15. Return Inspection
All returned products may be inspected by qualityjewel.in before a return, replacement, or refund is approved.
The inspection may consider the product's physical condition, packaging, tags, accessories, order information, reported issue, and evidence submitted by the customer.
If the returned item does not correspond with the original order or is found to have been damaged or altered after delivery, the return request may be rejected.
Our decision regarding the condition and eligibility of a returned product will be based on the available evidence and inspection.
16. Missing Items or Incomplete Orders
If your package appears to be missing an item, contact us promptly after delivery.
Please provide your order number and, where possible, photographs or video of the received package and its contents.
We may investigate the packing and shipping records before providing a resolution. If the missing item is verified, we may arrange a replacement or another appropriate resolution.
17. Shipping Damage and Packaging Evidence
Because jewellery can be delicate, packaging evidence can be particularly useful when investigating delivery-related problems.
Customers are encouraged to retain the shipping package until the order has been fully inspected. If the outer packaging is visibly damaged, photographs should be taken before disposing of the packaging.
This evidence may assist us in communicating with the shipping or logistics provider where necessary.
18. Fraudulent or Abusive Return Requests
qualityjewel.in reserves the right to refuse returns or refunds where there is reasonable evidence of fraudulent activity, repeated misuse of the return system, product substitution, intentional damage, false claims, or other abusive behaviour.
We may request additional information or evidence before approving a return.
Nothing in this policy limits any rights or remedies available under applicable law.
19. Customer Responsibility
Customers are responsible for providing correct delivery, contact, and payment information when placing an order.
Once a product has been delivered, customers should handle and store jewellery responsibly according to its nature.
Damage caused by negligence, improper storage, accidental impact, exposure to unsuitable substances, unauthorized modification, or ordinary wear and tear may not qualify for a return or refund.
20. Changes to This Policy
qualityjewel.in may update or modify this Return and Refund Policy from time to time to reflect changes in our business practices, products, services, or applicable requirements.
The updated version will be published on our website with the revised effective date. Customers are encouraged to review this page before placing an order.
Any return request will generally be evaluated according to the policy applicable to the relevant order, subject to applicable law.
21. Contact Us
If you have questions about a return, exchange, cancellation, damaged product, or refund, please contact our customer support team.
Website: qualityjewel.in
Email: qualityjewel575@gmail.com
Phone: 9732821106
Business Category: Jewelry
GST No.: 19AJSPN4233D1Z1
Business Address:
Jagannath Nagar, Melaghata,
P.S. Maheshtala, 24 Parganas (South),
West Bengal – 700140, India.
When contacting us about an order, please include your order number, registered customer name, contact details, and a clear description of the issue. Photographs or videos may be requested where necessary.
22. Final Statement
At qualityjewel.in, our objective is to build long-term relationships with our customers by offering quality jewellery and dependable customer service. We understand that purchasing jewellery online requires trust, and we therefore encourage customers to carefully review product information before placing an order.
If an eligible issue occurs with your order, please contact us promptly so that our team can review the matter and work toward a fair and appropriate resolution.
By purchasing from qualityjewel.in, you acknowledge that you have read and understood this Return and Refund Policy. This policy should be read together with any other applicable terms, conditions, shipping information, privacy provisions, and product-specific policies displayed on our website.
For any questions or clarification regarding this policy, customers may contact qualityjewel575@gmail.com or call 9732821106.