Shipping policy
Effective Date: August 26, 2026
At QualityJewel.in, we are committed to providing a smooth, reliable, and convenient shopping experience for all our customers. This Shipping Policy explains how we process, pack, dispatch, and deliver orders placed through our website.
QualityJewel.in offers Jewelry products designed to add elegance and style to your everyday look and special occasions. We understand that jewelry purchases require careful handling and secure packaging. Therefore, every order is processed with attention to product safety, packaging quality, and delivery accuracy.
By placing an order on QualityJewel.in, you acknowledge and agree to the terms described in this Shipping Policy.
1. Business and Contact Information
Website: qualityjewel.in
Business Category: Jewelry
Email: qualityjewel575@gmail.com
Phone: 9732821106
Business Address: Jagannath Nagar, Melaghata, P.S - Maheshtala, 24 Pgs (S), West Bengal, Pin Code – 700140
GST No.: 19AJSPN4233D1Z1
Customers may contact us using the above details for shipping-related questions, order assistance, delivery concerns, or other customer-service requirements.
2. Order Processing Time
Once an order is successfully placed and payment or order confirmation requirements are completed, our team begins processing the order.
Orders are generally processed within 1–3 business days. Processing time includes order verification, product availability confirmation, quality checking, packing, labeling, and preparation for dispatch.
Orders placed on weekends or public holidays may begin processing on the next business day.
During promotional campaigns, festive seasons, special sales, or periods of unusually high order volume, processing may take slightly longer than normal. If there is a significant delay, we may contact the customer using the contact information provided during checkout.
3. Order Verification
For certain orders, we may need to verify customer information before dispatch. This may include confirming the delivery address, contact number, payment details, or Cash on Delivery information.
If we are unable to verify an order or reach the customer when verification is necessary, dispatch may be delayed or the order may be cancelled.
Customers are responsible for providing accurate and complete information during checkout.
4. Shipping and Delivery Time
After an order has been dispatched, delivery generally takes approximately 3–7 business days, depending on the destination, courier service, availability of transportation, weather conditions, and other logistical factors.
The estimated delivery time is only an approximation and is not a guaranteed delivery date.
Remote locations, rural areas, difficult-to-access addresses, or areas affected by transportation restrictions may require additional delivery time.
Customers should ensure that someone is available at the delivery address to receive the parcel.
5. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before the customer completes the order.
Shipping charges may vary depending on the order value, delivery location, product category, promotional offers, or shipping service selected.
From time to time, QualityJewel.in may provide free-shipping promotions or special delivery offers. Such offers may be subject to specific terms and conditions.
6. Shipping Partners
Orders may be delivered through third-party courier, logistics, or shipping partners selected by QualityJewel.in.
Once an order is handed over to the shipping partner, the parcel may be subject to the courier company's operational procedures, including routing, sorting, transportation, delivery attempts, and address verification.
We work to select reliable shipping services; however, certain circumstances beyond our control may affect delivery schedules.
7. Tracking Information
Where tracking is available, customers may receive shipment tracking information after their order has been dispatched.
Tracking details may be provided through email, SMS, WhatsApp, or other available communication channels.
Please allow some time after dispatch for tracking information to become active in the courier system. In some cases, tracking information may take up to 24–48 hours to update.
If tracking information does not update for an extended period, customers may contact our support team for assistance.
8. Accurate Shipping Address
Customers are responsible for providing a correct and complete shipping address at the time of placing an order.
The address should include:
- Customer's full name
- House or building number
- Street/locality
- Village, town, or city
- District
- State
- PIN code
- Active mobile number
QualityJewel.in will not be responsible for delays, failed deliveries, or additional charges resulting from an incorrect, incomplete, or outdated shipping address provided by the customer.
If an incorrect address is identified before dispatch, customers should contact us immediately. We will try to update the address where operationally possible.
Once an order has been shipped, changing the delivery address may not always be possible.
9. Delivery Attempts
The courier partner may make one or more delivery attempts according to its standard procedures.
Customers should keep their phone number active and accessible because the delivery executive may contact them regarding the parcel.
If the customer is unavailable, refuses to receive the parcel, provides an incorrect address, or cannot be contacted, the courier company may return the shipment to us.
If a parcel is returned because of customer-related issues, additional shipping or re-dispatch conditions may apply.
10. Cash on Delivery Orders
If Cash on Delivery (COD) is available for a particular location and order, the customer must provide accurate contact and delivery information.
COD orders may be subject to additional verification before dispatch.
Customers placing COD orders are expected to accept the parcel and pay the applicable amount to the delivery executive at the time of delivery.
Repeated refusal of COD orders or failure to accept parcels may affect the availability of COD services for future orders.
11. Delayed Deliveries
Although we aim to deliver orders within the estimated timeframe, unexpected delays may occur due to circumstances outside our reasonable control.
These may include:
- Severe weather conditions
- Natural disasters
- Transportation disruptions
- Public holidays
- Government restrictions
- Courier operational issues
- High shipment volumes
- Incorrect or incomplete addresses
- Remote delivery locations
- Technical or logistical problems
- Unforeseen events
In such situations, QualityJewel.in will make reasonable efforts to assist customers and communicate relevant information when possible.
However, we cannot guarantee delivery within a specific number of days in circumstances beyond our control.
12. Lost or Missing Shipments
If a shipment appears to be lost or remains undelivered beyond a reasonable period, customers should contact us as soon as possible.
We may coordinate with the relevant courier or logistics provider to investigate the shipment status.
Customers may be asked to provide order details, tracking information, or other information necessary to assist with the investigation.
Resolution of a lost shipment may depend on the findings and procedures of the shipping partner.
13. Damaged Packages
QualityJewel.in takes reasonable care to package jewelry products securely before dispatch.
Customers are encouraged to inspect the outer packaging before accepting delivery. If the parcel appears severely damaged, opened, tampered with, or otherwise compromised, customers should document the condition and, where appropriate, contact the courier service immediately.
Customers should also contact QualityJewel.in as soon as possible with the relevant order details and supporting photographs or videos.
Any claim relating to damaged products will be reviewed according to our applicable return and refund terms.
14. Missing or Incorrect Products
If you receive an item that is different from what you ordered, or if any item appears to be missing from your shipment, please contact us promptly.
When contacting customer support, please provide:
- Order number
- Customer name
- Registered phone number or email address
- Description of the issue
- Clear photographs of the received product and packaging
- Unboxing video, if available
We will review the matter and provide an appropriate resolution according to the circumstances and our applicable policies.
15. Jewelry Packaging
Jewelry products require careful packaging to reduce the risk of scratches, breakage, or other transit-related issues.
Depending on the product, orders may be packed using protective materials and suitable outer packaging.
Customers should retain the original packaging until they have inspected the product and confirmed that the order is satisfactory.
16. Multiple Products in One Order
If an order contains multiple products, we may ship them together or separately depending on product availability, warehouse processing, packaging requirements, and logistical considerations.
If products are shipped separately, customers may receive different tracking information and delivery dates.
The customer will generally not be required to place a new order simply because items from the same order are dispatched separately.
17. Shipping Restrictions
Delivery availability depends on the serviceability of the customer's location.
Certain remote, restricted, or non-serviceable locations may not be eligible for delivery.
If an order cannot be delivered to the address provided, we may contact the customer to request an alternative serviceable address where possible.
If no suitable solution is available, the order may be cancelled and any eligible refund will be processed according to the applicable payment and refund terms.
18. Address Changes After Ordering
Customers should carefully verify their address before completing checkout.
If you need to change your shipping address after placing an order, contact us immediately at:
Email: qualityjewel575@gmail.com
Phone: 9732821106
We will attempt to accommodate the request if the order has not yet been dispatched.
Once the package has been handed over to the courier, address modification may not be possible.
19. Shipping Communication
QualityJewel.in may use the customer's provided phone number or email address to communicate important order-related information, including:
- Order confirmation
- Order processing updates
- Dispatch confirmation
- Tracking information
- Delivery-related communication
- Address verification
- Customer support communication
Customers should ensure that their contact information remains accurate and accessible.
20. Delivery Confirmation
A shipment may be considered delivered once the courier partner records successful delivery at the provided address or according to its standard delivery confirmation procedure.
If the tracking system shows an order as delivered but you have not received it, contact us promptly so that we can assist with the matter.
We may coordinate with the courier partner to investigate the delivery record.
21. Public Holidays and Festivals
Delivery and processing times may be affected during national holidays, regional holidays, major festivals, weekends, and periods of high order volume.
Orders placed during such periods may require additional processing or transportation time.
Customers are advised to place orders sufficiently in advance when products are required for birthdays, weddings, festivals, celebrations, or other specific occasions.
22. Customer Responsibility
Customers are responsible for:
- Providing accurate delivery information.
- Providing a reachable mobile number.
- Monitoring shipment updates when tracking is available.
- Being available to receive the shipment.
- Checking the parcel and product upon delivery.
- Contacting QualityJewel.in promptly if a shipping issue occurs.
- Following any applicable return or replacement procedure.
Failure to comply with these responsibilities may result in delivery delays or additional complications.
23. Shipping Policy and Return/Refund Policy
This Shipping Policy should be read together with QualityJewel.in's applicable Return and Refund Policy, Terms and Conditions, Privacy Policy, and other website policies.
Shipping-related issues do not automatically qualify an order for a refund or replacement. Eligibility will depend on the nature of the issue and the terms of the applicable policy.
24. Changes to This Shipping Policy
QualityJewel.in reserves the right to update or modify this Shipping Policy when necessary.
Changes may be made to reflect changes in our business operations, courier services, legal requirements, shipping procedures, or customer-service practices.
Any updated version will be published on this page with the revised effective date.
Customers are encouraged to review this policy periodically.
25. Contact Us
If you have any questions regarding shipping, delivery status, delayed shipments, address corrections, damaged packages, or other delivery-related concerns, please contact us.
QualityJewel.in
Email: qualityjewel575@gmail.com
Phone: 9732821106
Address: Jagannath Nagar, Melaghata, P.S - Maheshtala, 24 Pgs (S), West Bengal, Pin Code – 700140
Business Category: Jewelry
GST No.: 19AJSPN4233D1Z1
We value our customers and aim to provide a dependable shopping and delivery experience. By shopping with QualityJewel.in, customers agree to the terms and conditions described in this Shipping Policy.