Terms of service

Effective Date: August 26, 2026
Website: qualityjewel.in
Business Name: QualityJewel
Business Category: Jewelry
Email: qualityjewel575@gmail.com
Phone: 9732821106
Business Address: Jagannath Nagar, Melaghata, P.S. – Maheshtala, 24 Pgs (S), West Bengal – 700140, India
GSTIN: 19AJSPN4233D1Z1

Welcome to QualityJewel.in. These Terms of Service (“Terms”, “Terms of Service”, or “Agreement”) govern your access to and use of our website, products, services, content, and related facilities. By visiting our website, browsing products, creating an account, placing an order, or purchasing any product from QualityJewel, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

Please read these Terms carefully before using our website. If you do not agree with any part of these Terms, please do not use the website or purchase products from us.

1. About QualityJewel

QualityJewel is an online jewelry store offering jewelry and related fashion accessories to customers through our website, qualityjewel.in. We aim to provide customers with attractive, stylish, and quality-focused jewelry products for everyday wear, gifting, celebrations, and special occasions.

All product descriptions, photographs, prices, specifications, availability, offers, and other information displayed on the website are provided for general shopping purposes and may be updated from time to time.

We reserve the right to modify product information, pricing, availability, website features, and these Terms whenever necessary.

2. Eligibility to Use Our Website

By using QualityJewel.in, you confirm that:

• You are legally capable of entering into a binding agreement under applicable law.
• The information you provide to us is accurate and complete.
• You will use the website only for lawful purposes.
• You will not use the website to violate applicable laws or regulations.
• You will not attempt to interfere with the security, operation, or functionality of the website.

If you are purchasing on behalf of another person, you confirm that you have the authority to provide their information and place the order.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, colors, measurements, and other information displayed on the website are accurate.

However, minor variations may occur because of:

• Screen and device settings.
• Lighting conditions used during photography.
• Manufacturing or finishing differences.
• Differences in material, texture, or surface appearance.
• Product batches or design updates.

Images displayed on the website are intended to provide a visual representation of the products. The actual product may have slight differences in color or appearance.

We reserve the right to correct errors, inaccuracies, or omissions in product information at any time.

4. Jewelry Product Disclaimer

Jewelry products may require appropriate care to maintain their appearance and finish. Customers should follow the care instructions provided with the product, where applicable.

Unless specifically stated otherwise on an individual product page, customers should not assume that a product is made from solid precious metals, genuine gemstones, or other premium materials.

Product material, plating, finish, size, stone type, dimensions, and other specifications should be determined from the individual product description.

Customers are responsible for reviewing the product information before placing an order.

5. Pricing and Product Availability

All prices displayed on QualityJewel.in are subject to change without prior notice.

We make reasonable efforts to display correct prices; however, errors may occasionally occur. If an incorrect price is displayed because of a technical, typographical, or system error, we reserve the right to cancel the affected order and notify the customer.

Products are subject to availability. A product being displayed on the website does not guarantee that it will remain available until checkout or order fulfillment.

We may discontinue products, change designs, modify specifications, or limit quantities at our discretion.

6. Orders and Acceptance

When you place an order through QualityJewel.in, you are making a request to purchase the selected products.

After receiving your order, we may send an order confirmation through email, SMS, phone, or other available communication methods. An order confirmation does not necessarily mean that the order has been finally accepted for fulfillment.

We reserve the right to refuse, cancel, or limit an order for reasons including:

• Product unavailability.
• Incorrect pricing or product information.
• Payment-related issues.
• Suspected fraudulent activity.
• Incorrect or incomplete customer information.
• Delivery limitations.
• Duplicate or unusually large orders.
• Technical errors.
• Other legitimate business or operational reasons.

If an order is cancelled after payment has been received, any eligible refund will be processed according to our applicable refund procedures.

7. Customer Information

When placing an order, customers may be required to provide information such as their name, mobile number, email address, billing address, shipping address, and payment-related information.

You agree to provide accurate and current information.

QualityJewel will use customer information according to our Privacy Policy and applicable laws.

Customers are responsible for ensuring that delivery information is correct before submitting an order.

If incorrect information results in failed delivery, delay, return, or additional shipping requirements, the customer may be responsible for applicable costs.

8. Payment Terms

Customers may use the payment methods made available on our website at checkout.

Payment must be successfully completed where prepaid payment is required before an order can be processed.

For Cash on Delivery (“COD”) orders, customers agree to accept the package and pay the applicable amount upon delivery.

We reserve the right to restrict or discontinue certain payment methods for particular customers, products, locations, or orders.

If a payment is reversed, declined, disputed, or otherwise unsuccessful, we may hold or cancel the related order.

9. Cash on Delivery Orders

Where COD is available, customers should place COD orders only when they genuinely intend to receive the products.

Repeated refusal of COD orders, false delivery information, or suspicious ordering behavior may result in restrictions on future COD purchases.

Customers are expected to remain available at the provided delivery address or coordinate with the delivery partner when necessary.

10. Shipping and Delivery

We aim to process and dispatch orders within the estimated processing period communicated on the website or through order-related communication.

Delivery timelines are estimates and may vary due to:

• Courier delays.
• Weather conditions.
• Public holidays.
• High order volumes.
• Incorrect address information.
• Remote delivery locations.
• Transportation disruptions.
• Government restrictions.
• Other circumstances beyond our reasonable control.

Once an order has been handed over to a delivery partner, delivery may depend on the courier's network and procedures.

Customers should monitor available tracking information and cooperate with delivery personnel when required.

For complete information, customers should also review our Shipping Policy.

11. Returns, Refunds, and Exchanges

Returns, refunds, replacements, or exchanges, where available, are subject to our applicable Return and Refund Policy.

Customers should carefully review the return conditions before placing an order.

Products may be required to meet certain conditions for return eligibility, including being unused, undamaged, and accompanied by original packaging or other required items.

Certain products may be excluded from return or exchange because of their nature, hygiene considerations, customization, damage, or other applicable conditions.

QualityJewel reserves the right to reject a return request that does not satisfy the applicable policy requirements.

12. Damaged or Incorrect Products

Customers should inspect their package and product as soon as reasonably possible after delivery.

If a product arrives damaged, defective, incomplete, or different from the ordered product, the customer should contact QualityJewel promptly using the contact information provided on the website.

We may request photographs, videos, packaging details, order information, or other evidence to evaluate the issue.

Resolution may include replacement, refund, exchange, or another appropriate remedy depending on the circumstances and applicable policy.

13. Order Cancellation

Customers may request cancellation of an order before it has been processed or dispatched, subject to our cancellation procedures.

Once an order has been dispatched or entered into a stage where cancellation is no longer possible, the cancellation request may not be accepted.

For COD orders, cancellation requests should be made as early as possible.

QualityJewel may cancel an order when circumstances prevent us from fulfilling it.

14. Website Content and Intellectual Property

All content appearing on QualityJewel.in, including but not limited to:

• Logos.
• Brand names.
• Product photographs.
• Graphics.
• Designs.
• Text.
• Product descriptions.
• Website layout.
• Icons.
• Videos.
• Original marketing materials.

may be owned by or licensed to QualityJewel and may be protected by applicable intellectual property laws.

You may use the website for personal and lawful shopping purposes only.

You may not copy, reproduce, modify, distribute, publish, sell, create derivative works from, or commercially exploit our website content without prior written permission.

15. Prohibited Activities

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to our systems.
• Introduce viruses, malware, or harmful code.
• Interfere with website functionality.
• Scrape or systematically copy website content without permission.
• Use automated systems to place fraudulent orders.
• Provide false or misleading information.
• Impersonate another person or business.
• Abuse promotional offers.
• Attempt fraudulent payment transactions.
• Use stolen payment credentials.
• Engage in activities that could harm QualityJewel, its customers, employees, partners, or service providers.

We reserve the right to restrict or terminate access where prohibited activity is suspected.

16. Promotions and Discounts

QualityJewel may occasionally provide discount codes, promotional offers, special prices, or other marketing campaigns.

Promotional offers may have specific terms, eligibility requirements, validity periods, product restrictions, quantity limitations, or other conditions.

Unless specifically stated otherwise, promotional offers cannot be combined with other offers.

We reserve the right to modify, suspend, or cancel promotional campaigns where reasonably necessary.

17. Third-Party Services

Our website may use third-party service providers for payment processing, shipping, analytics, website functionality, communication, marketing, or other business operations.

Third-party services may operate under their own terms and privacy policies.

QualityJewel is not responsible for independent third-party policies or services outside our reasonable control.

18. External Links

The website may occasionally contain links to third-party websites or services.

Such links are provided for convenience and do not necessarily constitute endorsement or approval.

QualityJewel is not responsible for the content, availability, security, or practices of third-party websites.

Customers should review the terms and privacy policies of external websites before using them.

19. Disclaimer of Warranties

To the extent permitted by applicable law, QualityJewel provides the website and its content on an “as available” basis.

We do not guarantee that:

• The website will always be available.
• The website will be completely error-free.
• Product information will always be free from typographical or technical errors.
• Website functionality will operate without interruption.
• Every product will remain available.
• Delivery will always occur within an estimated timeframe.

Nothing in these Terms excludes any rights or protections that cannot legally be excluded under applicable law.

20. Limitation of Liability

To the maximum extent permitted by applicable law, QualityJewel will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or products, except where such liability cannot legally be excluded.

Our liability relating to a particular order will generally be limited to the extent permitted by applicable law and the amount paid for the affected product or order, subject to mandatory consumer protections.

21. Force Majeure

QualityJewel will not be considered in breach of these Terms when performance is delayed or prevented by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, floods, fires, pandemics, government restrictions, strikes, transportation interruptions, internet or technology failures, courier disruptions, civil disturbances, or other unforeseen events.

We will make reasonable efforts to resume affected services when circumstances permit.

22. Privacy

Your use of QualityJewel.in may involve the collection and processing of personal information required for account management, order processing, payment, shipping, customer support, and other legitimate business purposes.

Please review our Privacy Policy for information regarding how customer data may be handled.

By using our website, you acknowledge that certain information may be necessary to process and fulfill your orders.

23. Changes to These Terms

QualityJewel may update or modify these Terms of Service from time to time.

Updated Terms will become effective when posted on the website unless a different effective date is specified.

Customers are encouraged to review this page periodically.

Continued use of the website after changes are posted indicates acceptance of the updated Terms, to the extent permitted by applicable law.

24. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with these Terms, website use, or transactions with QualityJewel shall be subject to the jurisdiction of the competent courts having jurisdiction over the applicable business location, subject to applicable consumer protection laws.

Nothing in these Terms is intended to restrict rights available to consumers under mandatory applicable law.

25. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, where legally permitted.

The remaining provisions will continue to remain effective.

26. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and other applicable website policies, constitute the terms governing your use of QualityJewel.in and your purchases from us.

If there is a conflict between these Terms and a specific policy relating to a particular transaction, the applicable specific policy may govern that transaction to the extent stated therein.

27. Contact Information

If you have questions about these Terms, an order, product information, returns, refunds, shipping, or other customer-service matters, please contact us:

QualityJewel
Website: qualityjewel.in
Email: qualityjewel575@gmail.com
Phone: 9732821106
Address: Jagannath Nagar, Melaghata, P.S. – Maheshtala, 24 Pgs (S), West Bengal – 700140, India
GSTIN: 19AJSPN4233D1Z1

We encourage customers to contact us whenever they require clarification before placing an order.

28. Customer Acknowledgement

By accessing QualityJewel.in, placing an order, purchasing our products, or otherwise using our services, you acknowledge that you have read and understood these Terms of Service and agree to comply with them.

If you do not agree with these Terms, please discontinue use of the website.

Thank you for choosing QualityJewel.